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Terms & Conditions

Terms & Conditions 



This agreement is made between Discovery Campers Ltd, and the person / persons signing to accept these Terms and Conditions. [Thereafter called the hirer].

1. To drive the hire vehicle you need:

·         To be between 25 to 75 years of age. 

·         To hold a full valid driver's licence, held for a minimum of two years. 

·         To have two forms of identity including proof of current permanent address    

 ·         To be fit and capable to drive. 

·         To obtain a code from DVLA to enable Discovery Campers Ltd to make relevant driver licence checks.

·         Meet the Insurance criteria including no disqualifications in the last 10 years, have no more than 6 points on current driving licence and no convictions or endorsements for a motoring offence in the last 3 years.

.          To travel in UK and Ireland only 

2.  Included in the price: 

·         Unlimited mileage up to 1,000 miles.  (over 1,000 miles 5p per mile charge will apply)

(The renter may request details of proposed mileage prior to booking and destination plans) 


·         UK breakdown cover. 

·         Vehicle insurance. 

·         On board equipment (see inventory). 

.         Gas bottles


 3.  Security deposit: 

·         A £500 security deposit is payable by bank transfer prior to hire 

·         This deposit must be paid by bank transfer to validate insurance and needs to be cleared funds in our account at least 2 working days before hire. 

·          Please note and inform us, when you return the vehicle of any damage to the camper van exterior or interior and any lost or missing items that need to be replaced. If portable toilet is hired this must be returned in a clean state and it is your responsibility to dispose of waste in the chemical waste area on your campsite.


Your security deposit will be refunded within 7 working days of the end of the hire period with any deductions for damage or loss, fines, parking charges etc.

.         Damage resulting in an insurance claim will cover the excess and your £500 security deposit will not be refunded.

·         The security deposit is fully refundable when you return the hire vehicle as follows: 

1. To the agreed location no later than the agreed date and time.

2. In the same condition as it was let out to you, with no loss or damage.

3. With the interior clean including all cooking appliances.(An additional £60 cleaning fee may apply)

4. With a full tank of diesel (van will have a full tank of diesel on collection)


4. Hire Vehicle Collection and Return Times: 

 Collection and return can be arranged for each individual booking, but generally collection time will be between 2pm – 3pm and return time is between 10am – midday at the latest.

·          There is a late return charge of £25 per half hour as this also impacts on the next hirer. The lae fee starts from 12.00.  Please consider the time it will take you to return on your last day of holiday, in relation to traffic, accidents, road works, diversions etc. We will still make a late fee charge due to the impact on next customers booking and staff requirements.  Returning later than 3pm will result in the loss of the security deposit.

5.  Payment and Cancellation: 

 A non-refundable booking deposit is taken when we confirm your reservation for the hire vehicle. This cost varies according to the type and duration of your hire. (£100 short break £150 week )

·         The balance is due 6 six weeks prior to departure or at the time of booking if less than 6 weeks to departure. 

·         We accept payment by Bank transfer or cheque, made payable to A. Bennett.  There is no fee for using bank transfer.

·         If you cancel your booking up to 4 weeks before departure we will refund 50% of the total hire charge. (excluding the initial deposit ) 

·         If you cancel your booking less than 4 weeks before departure the amount paid is non-refundable. 

·         We recommend that you take out holiday insurance that covers cancellation fees. 

·         In the unlikely event that the van is no longer available due to unforeseen circumstances a full refund will be given.  If a breakdown occurs on your trip cutting your trip short a refund will be given relevant to the days missed.

 6.  Rental Period & Restrictions: 

·     Strictly no smoking in the vans or awnings.  A £250 valeting charge will be deducted from the security deposit where there is evidence of smoking inside the hire vehicle. 

·         The number of passengers is limited to the capacity stated in each hire vehicle specification. 

·         All motoring fines (e.g. speeding / parking fines and tolls) are the hirer's responsibility. 

·         No unauthorized towing. 

·         Use of our van for music festivals is not permitted and the vehicle is fitted with a tracker. We reserve the right to cancel the booking should we discover this was the hirer's intention. 

·         No Stag or Hen parties 

.         No groups, the rental / hire is intended for families or couples



.  Travel to Ireland, requires application by Discovery Campers Ltd for a “green card”.

·         You should only use diesel fuel. 

·        Dogs may travel with you, please bring their own bedding in order to protect the interior surfaces. The vehicle / awning must be returned in a clean condition or a £60 cleaning fee will be deducted from the security deposit. 

.         We reserve the right to allocate the most appropriate vehicle for your hire period, based on the information supplied by you of your travel plans. 

7.  Insurance: 

·         Standard Excess is £500 and in the event of any damage to either the vehicle or to third party property, or replacement or repair of windscreen. The hirer will be liable for the £500 excess which will be paid from the security deposit.  

.         Tyre damage caused during the hire period is the responsibility of the hirer.  Discovery campers should be notified and a suitable like for like tyre replacement arranged by the hirer at your own cost.

·         The Hirer is provided with fully comprehensive insurance for the duration of the hire period. (Only for drivers that have supplied licence details that have been checked by Discovery Campers beforehand)

Allowing someone else to drive without prior permission of Discovery campers is an offence and means that the van insurance is invalid. 

In the event the vehicle is seized by police due to invalid insurance as outlined above the hirer will be responsible for any charges or fines associated with this. 


1.1 If you have had previous insurance declined

1.2 If your renewal of insurance has been refused and special insurance terms imposed as a result of a claim.

1.3 If you have had insurance cover cancelled by any insurer

1.4 If you have you been convicted of an offence whilst driving a motor vehicle or motor cycle in the last 3 years and/or had your driving licence endorsed or suspended or more than 6 penalty points imposed.  (spent convictions do not apply)

1.5 Have you been involved in more than one fault accident in the last 3 years 

      During the booking phase we check the licence to meet our insurance criteria - should anything change to the licence after the initial check and before the hire date, it is the hirer/drivers responsibility to notify Discovery Campers Ltd so a further check can be completed to ensure Insurance criteria is still met

     Please note there is a an extra £20 charge to add a second driver   

Please note if you have been convicted of a drink/drug driving offence in the last five years you will not be eligible to hire our campervans

8.  Personal Safety: 

·         While we take safety very seriously please note that it is the responsibility of the parent or guardian to ensure the safety of children while in or around the vehicle, particularly while using the upper bunks.  

·         The kitchen area contains, gas flame, sharp knives and objects which could injure young children if not supervised. 

·         Do not use the gas stove to heat the van and always have a door/window open when using the stove to cook. 

For 5 or more days hire, hirer/driver must carry out checks of vehicle as outlined in the “recommended check list” that you will be asked to read and sign before your hire date.

9.  Accidents and Damage: 

·         Any damage to the interior or exterior of the hire vehicle will be repaired at the hirer's cost and be deducted from the security deposit.

.         It is important to conduct a “walkaround” of the vehicle before setting off, to check that there are no items attached, loose, or underneath the vehicle, such as; waste water containers, electric hook up cable, drive away awning, Fiamma awning, etc.

.        The pop top roof, must be properly secured within the vehicle prior to any vehicle movement, which includes manoeuvring on site 

·         In the event of an accident or breakdown you must inform us immediately. 

·         There is a standard insurances excess of £500 should you be involved in an accident. 

·         A full report of the accident must be submitted to Discovery Campers Ltd as soon as practicable. 

·         In the unlikely event of a breakdown the vehicle has UK Premium breakdown cover. If the vehicle cannot be fixed at the roadside they will give the option to take you to your holiday destination. Should you choose not to continue with your holiday, the breakdown cover will allow for collection of the hirer and bring to home destination. Should a non-blameworthy breakdown impact on your trip a refund may be given by Discovery Campers Ltd.

Bike Rack

Hire and use of the bike rack is at your own risk, any damaged caused to the bike rack will be deducted from the security deposit.  Discovery campers are not responsible for damage or theft of your bikes, if this occurs you will need to claim from your own insurance cover.  

10. Definitions of Terms and Conditions: 

This Agreement means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions.  In the event of any discrepancy between these Terms and Conditions and any other Discovery Camper Ltd literature, the provisions of these Terms and Conditions apply. 

Discovery Campers Ltd, Registered address; 45, Bryntirion Hill, Bridgend.  CF31 4BY  

'Customer' means the person or persons nominated as the hirer under the heading 'Main Driver' on the booking, and person whose bank details are presented in the payment of the customer's charges. 

'Rental Period' means the hire period referred to under the heading 'Hire period ‘or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.  

'Vehicle' means the vehicle described on the website and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Discovery Campers Ltd.  

11. Declaration

I will pay Discovery Campers Ltd; 

·         All rental charges. 

·         The security deposit (to cover relevant insurance access) 

·         All parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the camper, and associated administration costs incurred in relation to the vehicle during the rental period. 

·         Any other fees or charges payable by me pursuant to this Agreement.  This includes any costs incurred by Discovery Campers Ltd due to any breach by me of the terms of this Agreement. 

Total charges as set out therein are not final.  I will pay any shortfall in charges to Discovery Campers Ltd and I will receive a refund for any overcharge acknowledged by Discovery Campers Ltd. 

The insured vehicle(s) shall be driven only by the Hirer or other permitted driver who has completed and signed a rental agreement (by each hirer or other permitted driver) and retained for two years after the hire period.

The rental agreement must be fully completed by the Hirer or other permitted driver in all respects. In addition to the usual declaration and warranty contained in the rental agreement, the following declaration shall appear on the rental agreement, namely: - 

“I further agree to be bound by the terms and conditions of the Insurance which I have seen and read or have had the opportunity to see and read”. If the statements and particulars in the rental agreement are in the handwriting of any person other than the Hirer or other permitted driver, such person shall be deemed to have been the Hirer’s or other permitted driver’s agent for the purpose  completing the rental agreement form.

Signed ……………………………………..  ​​      Date;………………………………………….

Signed ………………………………………                                  Date; …………………………………………..

Name & Address of Hirer(s);



I have read the above Discovery Campers Ltd Terms and Conditions and confirm I agree. 

These Terms and Conditions are governed by UK Law. 

A full GDPR privacy document advising how we deal with and process your personal information is available on request.  

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